FAQ
This
is just a very basic FAQ. For anything more specific as regards to your
eNom account functionality, please consult the eNom
Support Center, read the well written support documents there or search
the Knowledge Base, and/or use the eNom trouble ticket system (log
in to your account, click on help
-> support center
-> Request Help).
Support tickets are usually being replied to within 12 hours. eNom support
is known to be very good.
Q:
What can I do with an eNom Domain Registration Reseller account?
A: You can register many TLDs (top level domains) such as .com, .net,
.info, .ca, .de, .cc, and so forth (see above list) for discounted pricing
AND/OR offer domain registration services from your own Website at whatever
pricing you choose to. eNom offers various tools to do so, such as Registry
Rocket (free) and also an API (free) to implement this on your own site,
as well as a private label domain reseller portal called PDQ (annual $99
fee). eNom's software tools as well as eNom's documentation and support
are indeed known to be outstanding when compared to any other domain reseller
programs!
Q:
Why eNom?
A: eNom is a leading American domain registrar and for sure the company
with most domain name resellers world-wide. For a reason! Domains you
register with eNom come with many free extras (which, of course,
you can charge your customers for, if you like), such as free email forwarding,
free domain forwarding, free nameserver services, free domain name locking,
free domain parking, and free 1 to 10 page website.
Q:
Why not signing up directly with eNom — why with you?
A: To become an eNom Technology Partner you need to deposit $3,950 first.
If you have or expect to have a high selling sales site then you should
indeed sign up directly with eNom. Our offer is mostly aimed at companies
that are small to medium, web designers, as well as individuals who just
want to register a couple of domains. VERY important: you are not in any
way dependent from us — although you create your account through
us, your contract is with eNom, and once you have funds in your account
or at least one domain we are not able to delete your account, even if
we wanted to. Even if our own eNom account would be deleted, your's would
not. Also, if you become a successful domain reseller or otherwise change
your mind, then you can always transfer your account to eNom directly.
As long as you are a low to medium volume domain reseller you will have
better pricing with us than you would get from eNom directly!
Q:
What about the special pricing for cPanel-Host reseller hosting customers?
A: Best explained with an example: Say you have
a $25 "Web Designer Mini Plan" with us (unlimited domain hosting,
40 Gig space, 200 Gig bandwidth). If you and/or your customers register
20 domains through your new eNom account in any given billing month, we
will refund you $15 towards your $25 monthly hosting fee. If you register
double that many domains, however, the maximum refund will still not be
more than your monthly hosting fee. Of course, it might then make sense
to upgrade your hosting plan to the next larger plan and get that for
free. This benefit is, of course, IN ADDITION to whatever profit you make
through the registrations. Domain pricing is completely up to you.
CONDITIONS & LIMITATIONS:
- Refunds are made monthly if at least 15 domains are registered in that
particular billing month; if less than 15 domain registrations, we will
refund the month after such number (15) was reached; there is no time
limit!.
Q:
I am no cPanel-Host reseller hosting customer, can I still sign up for
the eNom account?
A: You sure can, just that you won't get the extra benefit of a ¢75 refund
(towards your hosting fee) per registered domain.
Q:
What happens to my eNom account if I cancel my cPanel-Host reseller hosting
plan?
A: Nothing, other than loosing the ¢75 refund per registered domain.
Q:
How can I be sure you won't raise domain pricing once I have signed up?
A: We guarantee that we will not raise domain prices and pricing for any
add-on services unless eNom raises pricing for their ETPs. You can secure
your current pricing (so we would not be able to change it even if we
wanted to — only eNom can) by creating a sub-retail account ("retail,"
not "reseller") in your account and assign the lowest possible
pricing for each domain (which is identical to your own pricing).
Q:
How can I be sure you do not delete my domains or change settings, etc.?
A: ETPs can see the domains a reseller registers (this allows us to issue
you the ¢75 refund, for example), but they cannot make changes of any sort;
only the registrant (domain owner), the direct reseller (you), and the
registrar (eNom) can.
Q:
Any risks?
A: The TOS
(Terms of Service agreement) states that you will be responsible for chargebacks
resulting from fraudulent registrations if using eNom's billing system.
However, as you will read in eNom's online help center, eNom presently
pays for all chargebacks.
It would be up to them to change such policy. If using your own billing
sytem you will have to deal with this yourself, of course.
Q:
Can I cancel domain registrations — e.g. if a typo was made or for
a fraud order?
A: Yes, the grace period is 5 days; contact eNom directly via trouble
ticket system if there is a fraud order or mistake.
Q:
How can I fund my eNom account?
A: Either by credit card, PayPal, or U.S. Check. There is a 5% processing
fee for credit card and PayPal funding; no such fees for Checks. The minimum deposit amount is $25.
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